Refund policy

Defective or Damaged Products If you have received a defective or damaged product, please contact us within 7 days of receiving your order.

To be eligible for a replacement or a monetary refund, we require clear photographic evidence showing the defect or damage. Without proof, we will only be able to offer a replacement. If the issue is confirmed and meets our criteria, we will either dispatch a replacement or issue a refund via your original payment method.

Contact us within 7 days via:

  • Email: Ghusnn.ae@gmail.com
  • WhatsApp: +971 55 206 7782

Note: Monetary refunds are strictly limited to defective or damaged products. All requests must be submitted with photographic evidence within the 7-day window.

Items Lost in Transit If your order has not arrived and is delayed by more than 10 business days beyond the expected delivery date, please contact us. We will immediately investigate the shipment and, if necessary, dispatch a replacement order.

Returns & Exchanges We do not offer monetary refunds for standard returns, except in the case of defective or damaged products. However, we will promptly issue an exchange or replacement for any sizing issues or garment defects.

Exchanges Inside the UAE

  • Instagram: @Ghusnn.ae
  • WhatsApp: +971 55 206 7782

Lost or Stolen Packages Ghusnn is not responsible for lost or stolen packages confirmed as delivered by the courier. We will provide all tracking data and delivery confirmation to help you investigate with your local delivery service.